Symptoms
Indicator
Possible Causes
Potential Solution
Dropped calls while handset is motionless
 ISyncCnt high; BootCnt high; OnlineCnt high
 Network problems, base station rebooting, DECT controller restarts
 Verify PoE switch is functional;  validate the network meets minimum requirements; if DC is rebooting, determine why
Dropped calls while handset is moved from one cell to another
 Intercell  Handover number is low
 Handover isn't working, network problems
 Check that base station is receiving sync signal; Verify that sync is configured properly; validate that the network meets minimum requirements
Can’t make/receive calls in specific areas all the time
 Online = NO
 Base station not online, base station can't sync, network problems
 Make sure base station is on; verify PoE switch is functional; check that the base station is receiving sync signal;
validate the network meets minimum requirements
Can't make/receive calls in specific areas sometimes
 Ovl 70 &/or  Ovl 100 high
 All channels on base station are in use
 Add a base station(s) to support the number of channels required in the area.
Poor audio quality
 Intracell Handover is high
 Base station is experiencing interference or reflection; network problems
 Check on the conditions of the base station to determine if it is in an area of high interference or signal reflection.
The base station may need to be moved and/or additional base stations added to avoid interference; validate that the network meets minimum requirements
Can't make/receive calls across entire DECT network sometimes.
 Status -> MGW Mibs -> Ovl 70/Ovl 100 high
 At maximum allowed simultaneous calls on media gateway
 If the capacity of the DC/Media Gateway is not high enough for the demand placed on it then it will need to be upgraded.
Can't make calls across entire DECT network all the time
  Status -> MGW Status -> Signal Online = offline; DC not reachable
 Media Gateway not online; DECT Controller not online
 Bring MGW back online and determine why it went offline; Bring DC back online and determine why it went offline.